Safety and Security Measures
Temperature Screening and Monitoring Health Status
〇 For Customers
・We are taking temperatures and asking all customers if they are in good health.
In addition, we are checking the route taken to the hotel, including overseas travel
history of guests staying overnight upon check-in.
〇 For Employees
・We are taking temperatures and asking all employees (including those of our tenants
and hotel suppliers) if they are in good health. We are also checking the physical
wellbeing of our employees’ families.
Handwashing, Gargling, and Sanitizing Hands
〇 For Customers
・We encourage all customers to sanitize their hands. Non-alcoholic hand sanitizers are
available in all public areas (lobbies, restaurants, event venues, toilets, etc.).
〇 For Employees
・All employees (including those of our tenants and hotel suppliers) are required to wash
heir hands, gargle, and sanitize their hands regularly. Alcohol-based sanitizers are
available at all employee areas.
Wearing of Masks and Gloves
・We require all customers and employees (including those of our tenants and hotel
suppliers) to wear masks.
・Some employees (front desk, bell staff, and housekeeping) are required to wear
gloves.
Enhanced Cleaning and Disinfection
・We will enhance the cleaning and disinfection of areas with high levels of contact with
the general public, such as lobbies and surrounding areas (including elevator buttons,
escalator handrails, toilets, etc.). We have also switched off the bidet (function) in
public toilets.
・In addition to standard cleaning procedures, we are enhancing the cleaning and
disinfection of areas subject to frequent hand-touching (including doorknobs, remote
controls for TVs and air conditioners, telephones, chairs and tables, writing instruments,
switches, flushing lever handles for toilets, paper holders and faucets, bathtub and
shower handles, hairdryers, in-room information provided in guest rooms, etc.) and the
bidet nozzles in guest rooms.
・Equipment at restaurants and banquet halls (doorknobs, tables, chairs, menus,
tableware, condiment containers, microphones, cloakroom tags, etc.) are cleaned and
disinfected after each use. In addition, we are enhancing the washing of tableware and
cleaning of the kitchen.
・We will enhance cleaning and disinfection of areas with a high probability of physical
interaction in the employee areas.
Ensuring Social Distancing
・We have set up infection prevention shields at front desks to minimize the amount of
face-to-face contact between customers and employees.
・We have implemented measures for customers to keep wider gaps between themselves
and those in front or behind when lining up at front desks.
・We have implemented measures for customers to keep wider gaps between themselves
and those around them at restaurants and event venues.
・In order to prevent crowding of elevators and smoking areas, we are implementing
maximum occupancy rules.
・We are promoting cashless payment at the front desk and restaurants. We are also not
passing money directly by hand but rather placing it on the cash tray.